Lifetime Warranty Policy

At ZESTY CRAFT, we stand by the exceptional quality of our jewelry with a Lifetime Warranty. This guarantee assures that every item is free of material and manufacturing defects from the moment it reaches you. This warranty is available to the original purchaser for their lifetime, beginning on the date of purchase from our official ZESTY CRAFT website or authorized retailers.

What’s covered:

Should you encounter any of the following issues, we are committed to making it right with a replacement:

  • Damaged or malfunctioning clasps or hinges
  • Unusual tarnishing or discoloration
  • Deep scratches
  • Structural failures due to manufacturing flaws
  • Damaged, loose, or missing stones
  • Snapped bracelet strands or broken necklace chains

Should a replacement item also show defects, it will be covered by the same warranty.

What’s not covered:

The following are not covered by our warranty:

  • Normal wear and tear
  • Loss or theft
  • Misuse or abuse
  • Improper storage
  • Any unauthorized modifications

Warranty Claims 

To submit a warranty claim, please contact us at hello@zestycraft.com with:

  • A detailed description of the issue.
  • The original order number.
  • If not the original purchaser, the name of the person who made the purchase.
  • At least two (2) clear photos showing the issue.
  • A video (no longer than 10 seconds) demonstrating the problem.
  • Confirmation of your current shipping address. Complete information is necessary to proceed with your claim, and any omission may lead to a denial.

Important Considerations 

Claims typically require all requested information for verification and processing. We reserve the right to deny claims that do not meet our criteria or are deemed fraudulent. Warranty claims are processed with the intention to replace or rectify defective items, although approval is not guaranteed.

FAQs

I damaged my own item by accident, can I get a replacement?

We understand that mistakes happen. However, failure or damage caused by improper use or carelessness from daily wear is not covered under warranty, even if accidental.

Do I have to send my damaged item(s) back?

We typically require warranty claim items to be sent back to us. In some situations, we may waive this requirement. However, unless otherwise specified by a member of the support team, you can expect to have to ship your item back to us. Depending on your address location, we may cover the return shipping cost.

What if only part of my item is broken and I want to keep it?

Most of the time when we request a damaged item to be returned to us, we require the entire item back. There may be some minor exceptions depending on the type of item you are claiming under warranty, however this is determined on a case-by-case basis.

Once you have initiated the warranty claim process with us, please let us know if this is a concern and we will let you know your options.

Do you repair damaged warranty items?

We do not offer a repair service under our warranty policy.

Our warranty policy provides customers with replacement models or gift cards (store credit) for the original purchase value in the case that a replacement model is unavailable for any reason.

Sending Back Personal Items

Please only send us ZESTY CRAFT products. Do not include any other personal items or unrequested items as we will not be liable for the possession, storage or return of your personal items.

What if I want my item back after it's been sent in?

Original warranty claim items will not be shipped back to the customer once they have been sent in to us.

If a replacement item is out of stock, a gift card (store credit) will be provided to customers for the value of their original purchase.

Please be sure that you are 100% prepared to accept a gift card (store credit) before sending in your original item in case it is unavailable for replacement.

 

What happens if my warranty item is unavailable for replacement?

If your warranty replacement item is out of stock or has been discontinued, you will be provided with a store credit for the amount originally paid at the time of purchase.

We do not accept rain checks based on product stock. Therefore, if you choose not to proceed with your warranty claim due to stock issues, you must resubmit your warranty claim in the future and hold onto your original item.