Return & Refund Policy

Thank you for your purchase! We hope you are happy with our products. However, if you are not completely satisfied with your purchase for any reason, you can return them within 30 days of delivery. 

Please note that we monitor return activity for abuse, and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (including but not limited to excessive returns, return of empty packages, reseller activity, or fraud).

1. Return Period: 

We use a return period of 30 days during which the customer may return his or her package. This 30-day period starts when the package is marked as delivered. Please note that the return shipment must be sent back to us within this 30-day period.

2. Return Conditions: 

All returns must be accompanied by its original packaging, unaltered, and in resalable condition to qualify for a refund. Items received after 30 days will not be accepted for return or exchange. 

3. Return Costs: 

Returns are on your own cost depending on the courier and the country you return your package from.

All returns are subject to a handling fee.

Shipping costs are not refundable.

4. Return & Refund Processing Time: 

If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 7 days before the refund shows on your bank.

FAQ

What can I do if my exchange product is no longer available?

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to help you.

What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to hello@zestycraft.com with a photo of the damage. Our customer service will work with you as quickly as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please remember to deliver your return within the 30-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer support team for the possibilities.